Dr. Bio Eco All-In-One Cleanser 500mL (+Free Gift Lotion 100mL)

Return (refund) policy
GLORYOUNG21 is committed to ensuring the highest quality products and does not sell used or damaged products.
If you received a defective or incorrect product, you can request a return (refund) within 30 days of receiving the package. Please contact customer service as soon as possible to begin the return (refund) process.
For the above reasons, if your return request is approved, GLOGYOUNG21 will cover shipping and additional charges. Refunds will be processed through the original payment method and may take approximately 2 to 15 business days to complete.
If a return (refund) request is fraudulent or excessive, GLORYOUNG21 reserves the right to restrict additional return (refund) requests.
All return (refund) approvals are subject to GLORRYOUNG21's discretion.


Return (refund) procedure
Please email GLOGYOUNG21 with 1:1 inquiries including the following details:
1. Order Number
※ If you do not provide the necessary information, your return (refund) request may be denied.
2. Photos of damaged or incorrect products
※ If you receive the wrong product, please attach a photo of the shipping label attached to the package
Upon receipt of your inquiry, our team will review the details and proceed with the return (refund) process accordingly.

Unable to return (refund)
Returns (refunds) are only available for defective products. Returns (refunds) are not permitted in the following cases.
Items not purchased from Glory Young21
If the package is returned due to customer-related reasons (e.g., wrong address, recipient unavailable, etc.)
If the customer changes his or her mind about the purchase
Wrong product ordered (customer's mistake)
Return request received more than 30 days after delivery date
If the product is intentionally damaged
If the product has been used
Change color or product options when requesting a return

★Also, GLORYOUNG21 doesn't offer exchange service at the moment. Please consider this before purchasing. Actual product color may vary slightly depending on device settings and individual skin tone.
If you have any additional questions, please contact us via email.

help@gloryoung21.com

We continuously seek to provide the best description of our online products to all consumers around the world. However, governed by the relevant Korean law and regulatory guidance, word(s) or phrases such as “natural,” “organic,” “more radiant,” “immediately hydrates,” “high performance,” and “hypoallergenic,” are translations of approved Korean words or phrases that maybe used to describe a product or communicate with the general consumers in Korea. Therefore, depending on your location, your understanding of the descriptive words and phrases you see on our website may vary from our intended use.